Peter Brandt has spent the last 10 years specializing in IVR/ASR menu and script consulting. Previously, he worked for AT&T and several regional Bell operating companies in marketing and call center management. Mr. Brandt has facilitated usability tests and focus groups with more than 1,000 callers to IVR/ASR systems, and has helped more than 20 Fortune 1000 companies and countless conference workshop attendees save money from improved call routing, increased self-service efficiency, and improved customer satisfaction. IVR/ASR consulting clients include CVS Pharmacy, US Cellular, Harris (Bank), and numerous energy utilities.

Mark Camack

Peter Brandt

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Mark Camack has conducted IVR/ASR menu and script consulting since 1990, building on his expertise as a customer satisfaction market researcher, usability specialist, and former call center manager. He is a recognized thought leader in designing best-in-class menus and calls flows. Mr. Camack has helped countless Fortune 1000 companies on IVR/ASR menu construction and call flow efficiency. He is a frequent conference speaker and author on the topic. In addition, he has directed IVR/ASR benchmarking studies in several industries, including energy utilities, banks, credit card companies, and auto finance.

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