2010 IVR/ASR Energy Utility Benchmark Report

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2010 IVR/ASR Energy Utility Benchmark Report, click here.

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The IVR Doctors and Market Strategies International are pleased to announce the Sixth Annual IVR/ASR Benchmark Report for energy utilities. The annual report, published on May 20th, continues our long-standing collaboration on automated phone system usability, research and consulting. (See www.marketstrategies.com.)

You will see some exciting, new differences in this year’s report:

1. •Energy utilities (gas only, electric only or combination) may request inclusion* in the 2010 benchmark study.
   

2. •The report has been expanded to include at least 60 energy utilities, including both investor owned utilities (IOUs) and municipally-owned utilities (Munis). Additional companies are easily added.
   

3. •Winners have been announced in several new categories, including best system using touchtone and best system using speech. We’ll continue to recognize the best system Overall, and those best in Functionality, Usability and Aesthetics.
   

4. •All winners will receive our first annual IVR Doctors’ “Gold Stethoscope” awards.
   

Companies who buy the report will also receive detailed company and comparative results, plus a free, customized one hour teleconference consultation with the IVR Doctors, for only $1,995.

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