An IVR Workshop is the recommended first step for companies developing or planning changes to their IVR/ASR system.
Our IVR Workshops are hands-on sessions with your cross-department or multi-function IVR/ASR management team, typically take a day and a half, and are held offsite to minimize distractions. Building on our extensive pre-workshop analysis of your menus and call flows, we work with your team to deconstruct and reconstruct your Main Menu and menus that flow from it.
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Key deliverables
The collaborative give and take, as we review our recommendations based on best-in-class design fundamentals, is a key workshop deliverable, as your IVR/ASR team gets familiar with design rationale and becomes trained for future analysis themselves, in house.
You will leave the workshop with new menus, scripts, and call flows that have been based on design theory, your system’s technical reality, and your customer care philosophy.
Our practice is to develop scripts and call flows interactively in an
IVR Workshop that can identify ‘quick hits’ or ‘low hanging fruit’ changes
(i.e., short term, based on existing technology and quickly available resources),
intermediate changes (e.g., that require some programming) and ‘big bang,’
long-term revisions, such as a change of modality or that might require
more extensive programming.
Our Rx Pad: IVR Workshop
For more information, contact us:
ivr doctors
