System Diagnosis Options

Sometimes simple things can bring you improved system utilization and provide a better customer experience, things that those close to system operations may overlook.

The IVR Doctors offer two comprehensive, proven analyses that typically pay for themselves:

1. A.    “Low hanging fruit” Analysis & Consultation
   

The IVR Doctors will listen to your IVR/ASR system and give you an independent -- that is, no bias toward or vested interest in any technology, vendor or modality -- and customized analysis.

We’ll uncover typical symptoms of an underperforming IVR/ASR system, that often require only simple solutions to correct problems like:

1. •Callers bypassing the system, abusing paths to get to representatives
   
   

2. •Underutilized self-service applications
   
   

3. •Reasons for misdirected / misrouted calls
   
   

2. B.  Metrics Scan & Consultation
   

Internal and external data paint a picture of the health of your IVR/ASR system.

The IVR Doctors will analyze your technical performance data and customer satisfaction results, diagnosing pain points and recommending “treatment options.”

Metrics Scans are a powerful way to see your system from the inside and the outside simultaneously and learn ways to improve both sets of results.

To request a system analysis or consultation, click here.

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