Newsletters (click on the edition you want)
What about speech (recognition)?
Happy New Year! Your IVR is “end of life.”
Let the IVR “Wizard of Oz” save you development time and money!
You can be a hero to your CFO or COO: Stop your IVR from bleeding ($$$)!
“Optimizing the Outage Management Call Flow” & “Just say no” to SSNs
Is your IVR brand image ‘Joe the Stalker’ or ‘Valley Girl’? “Oops, how did that happen?”
The IVR Menu Design Myth: “Less is More”
“Press or say” is here to stay & Apple drops the ball!
Dynamic Menus - good idea? Not so much.
“To ID or not to ID” - When and when not to apply it - is really the question!
“Ho, Ho, Ho... Oh, No!” Your IVR just lost you a sale...
“Having Your Cake and Eating It, too.”
2012 IVR Benchmark Report & Consultation - available for a $500 discount & See us speak in Orlando
ivr doctors
Articles:
“Your call is important to us...please hold” (Article of the year from Ergonomics in Design magazine)
“Press or Say One for customer service” (from Electric Perspectives magazine)