Newsletters (click on the edition you want)
Is your IVR system bleeding? Also, smart phones aid caller bypass!
Can your automated phone system use some I.C.E.?
What about speech (recognition)?
Happy New Year! Your IVR is “end of life.”
2010 IVR/ASR Energy Utility Benchmark Report
Metrics Matter & 60 energy utilities included in 2010 IVR Benchmark
“And the winners are ...” (2010 IVR/ASR Benchmark Report for Energy Utilities)
Let the IVR “Wizard of Oz” save you development time and money!
July 2010 - ‘Hot’ Summer Specials
ivr doctors
Articles:
“Your call is important to us...please hold” (Article of the year from Ergonomics in Design magazine)
“Press or Say One for customer service” (from Electric Perspectives magazine)