Newsletters

(click on the edition you want)

August 2009

1. •Is your IVR or speech recognition system bleeding from underutilized self-service or caller dissatisfaction?
   

2. •Warning: Smart Phones Help Callers Bypass IVR Systems!
   

September 2009

1. •News about our IVR menu and call flow design Master Class: October 27-28, Seattle, Washington
   

October 2009

1. • Can your automated phone system use some I.C.E.?
   

November 2009

1. • What about speech (recognition)?
   

Year End 2009

1. • Happy New Year!? Your IVR is at the “end of its life.”
   

January 2010 - IVR/ASR Energy Utility Benchmark Report

1. • Order and pay by May 1, 2009 and receive a $500 discount!
   

February 2010 - Metrics Matter & 60 energy utilities included in 2010 IVR Benchmark announced

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