2019 Energy Utility IVR Benchmark Report
of 100 U.S. and Canadian Energy IVRs
Alabama Power
Alectra (Brampton Hydro)
Alectra (Enersource Hydro)
Alectra (Horizon Hydro)
Ameren lllinois
Ameren Missouri
Appalachian Power Company [AEP]
Austin Energy
Avista
Black Hills Energy
Cascade Natural Gas
Central Hudson
Central Maine Power
Chesapeake Utilities
Citizens Energy Group
CLECO
Columbia Gas (PA)
ComEd
Connexus
Consumers Energy
CPS Energy
Dayton Power & Light
Dominion
DTE Energy
Duke Energy
Duquesne Light
El Paso Electric
Emera - Maine
Enmax
Entergy (speech)
Entergy (touchtone)
EPB (Tennessee)
EPCOR
Eversource Energy (Eastern MA)
Eversource Energy (PSNH)
Florida Public Utilities
Georgia Power
Great Plains Natural Gas
Green Mountain Power
GRU (Gainesville Regional Utilities)
Gulf Power
Hawaiian Electric Company
Hydro One
Hydro Ottawa
Idaho Power
Indianapolis Power & Light
Intermountain Gas
JEA
Kentucky Utilities - ODP
Knoxville Utilities Board (KUB)
Lansing Board of Water & Light
LCEC (Lee County Electric Co-op)
LG&E
London Hydro
Manitoba Hydro
MidAmerican Energy
Montana-Dakota Utilities
Nashville Electric Service
NB Power
New Mexico Gas Co.
Newfoundland Power
Nicor Gas
Northern Indiana Public Service Co.
Northwest Natural
NorthWestern Energy (Nebraska)
Nova Scotia Power
NV Energy - North
NV Energy - South
NYSEG
OG&E
Orange and Rockland Utilities
PacifiCorp
Peoples Natural Gas
PG&E
Philadelphia Gas Works
PNM (Public Service New Mexico)
Portland General Electric
PPL Electric Utilities
PSNC Energy
Puget Sound Energy
REC (Rappahannock Electric Coop)
Sask Power
Saskatoon Light & Power
SCE&G
SDG&E
Seattle City Light
SMECO
SMUD
SoCalGas
Southern California Edison
Southwest Gas
Tacoma Public Utilities
Tampa Electric & TECO Peoples Gas
Toronto Hydro
Tucson Electric
UGI Utilities
Union Gas
Unitil
We Energies
Xcel Energy
CONTACT US if you do not see your utility listed, but would like to be compared to these companies.
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