2019 Energy Utility IVR Benchmark Report
of 100 U.S. and Canadian Energy IVRs

Alabama Power

Alectra (Brampton Hydro)

Alectra (Enersource Hydro)

Alectra (Horizon Hydro)

Ameren lllinois

Ameren Missouri

Appalachian Power Company   [AEP]

Austin Energy

Avista

Black Hills Energy  

Cascade Natural Gas

Central Hudson   

Central Maine Power 

Chesapeake Utilities

Citizens Energy Group

CLECO

Columbia Gas (PA)

ComEd

Connexus

Consumers Energy

CPS Energy

Dayton Power & Light

Dominion

DTE Energy 

Duke Energy

Duquesne Light

El Paso Electric 

Emera - Maine

Enmax

Entergy (speech)

Entergy (touchtone)

EPB (Tennessee)

EPCOR

Eversource Energy (Eastern MA)

Eversource Energy (PSNH)

Florida Public Utilities

Georgia Power

Great Plains Natural Gas

Green Mountain Power 

GRU (Gainesville Regional Utilities)

Gulf Power

Hawaiian Electric Company   

Hydro One

Hydro Ottawa

Idaho Power

Indianapolis Power & Light

Intermountain Gas

JEA

Kentucky Utilities - ODP

Knoxville Utilities Board (KUB)

Lansing Board of Water & Light

LCEC (Lee County Electric Co-op)

LG&E

London Hydro 

Manitoba Hydro

MidAmerican Energy

Montana-Dakota Utilities

Nashville Electric Service

NB Power

New Mexico Gas Co.

Newfoundland Power

Nicor Gas

Northern Indiana Public Service Co.

Northwest Natural

NorthWestern Energy (Nebraska)

Nova Scotia Power

NV Energy - North

NV Energy - South

NYSEG

OG&E

Orange and Rockland Utilities  

PacifiCorp

Peoples Natural Gas 

PG&E

Philadelphia Gas Works

PNM (Public Service New Mexico)

Portland General Electric 

PPL Electric Utilities

PSNC Energy

Puget Sound Energy

REC (Rappahannock Electric Coop)

Sask Power

Saskatoon Light & Power

SCE&G

SDG&E

Seattle City Light

SMECO

SMUD 

SoCalGas    

Southern California Edison

Southwest Gas

Tacoma Public Utilities

Tampa Electric  & TECO Peoples Gas

Toronto Hydro

Tucson Electric

UGI Utilities

Union Gas

Unitil

We Energies

Xcel Energy

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