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2019 Energy Utility IVR Benchmark Report & Consultation

15th Annual Energy Utility IVR Benchmark Report

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100 fully evaluated and rated IVRs,

plus a customized, follow-up one hour IVR consultation

The 2019 Benchmark Report continues our long-standing tradition of research and analysis into

energy utility automated phone systems.


The Benchmark Report awards "Gold Stethoscope" recognition to winners in 13 categories, including Top Overall Company; Top Electric, Gas, and Combination Utility; and Top Canadian Utility, as well as to 14 companies whose automated telephone system is well balanced across all rating categories (i.e., companies achieving Top Quartile ratings in Functionality, Usability, and Aesthetics).


Whether or not your company is in the Report, all Report buyers get detailed company and comparative results for 100 IVRs across the U.S. and Canada, and will receive a free, customized one-hour online consultation with IVR Doctors on their IVR, all for only $495.

Even after report publication, companies can be added to the benchmark. Ask us about your company.


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Are you

in it?

Order your copy now!

Two Report Payment Options:

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