2019 Energy Utility IVR Benchmark Report
Top Quartile (In alphabetical order)
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Alabama Power
Ameren Illinois
Ameren Missouri
CPS Energy
Duquesne Light
Emera Maine
Georgia Power
Green Mountain Power
Gulf Power
Hydro One
Idaho Power
JEA
Kentucky Utilities - ODP
LCEC (Lee County Electric Co-op)
LG&E
MidAmerican Energy
Nova Scotia Power
NV Energy - North
NV Energy - South
PacifiCorp
Portland General Electric
SMECO
SoCalGas
UGI Utilities
Xcel Energy

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