2019 Energy Utility IVR Benchmark Report
Top Quartile (In alphabetical order)
Alabama Power
Ameren Illinois
Ameren Missouri
CPS Energy
Duquesne Light
Emera Maine
Georgia Power
Green Mountain Power
Gulf Power
Hydro One
Idaho Power
JEA
Kentucky Utilities - ODP
LCEC (Lee County Electric Co-op)
LG&E
MidAmerican Energy
Nova Scotia Power
NV Energy - North
NV Energy - South
PacifiCorp
Portland General Electric
SMECO
SoCalGas
UGI Utilities
Xcel Energy
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