2019 Energy Utility IVR Benchmark Report
              Gold Stethoscope Winners
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Top Rated System - Overall

Top U.S. Combination Utility

Tops in Usability

Top "Press or Say" System

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Top Canadian Utility

Top Canadian Electric Utility

Hydro One

Top U.S. Electric Utility

Top Touchtone-only System

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Top Municipal Utility

JEA

Tops in Aesthetics

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Top U.S. Gas-only Utility

SoCal Gas

"Balanced" Companies: Top Quartile in Functionality, Usability and Aesthetics

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LG&E - KU
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SoCal Gas
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IVR Doctors Gold Stethoscope Award

Tops in Functionality

Top Electric Cooperative

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