2019 Energy Utility IVR Benchmark Report
              Gold Stethoscope Winners
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Top Rated System - Overall

Top U.S. Combination Utility

Tops in Usability

Top "Press or Say" System

Top Canadian Utility

Top Canadian Electric Utility

Top U.S. Electric Utility

Top Touchtone-only System

Top Municipal Utility

Tops in Aesthetics

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Top U.S. Gas-only Utility

"Balanced" Companies: Top Quartile in Functionality, Usability and Aesthetics

Tops in Functionality

Top Electric Cooperative

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