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2019 Energy Utility IVR Benchmark Report
Gold Stethoscope Winners
Top Rated System - Overall
Top U.S. Combination Utility
Tops in Usability
Top "Press or Say" System
Top Canadian Utility
Top Canadian Electric Utility
Top U.S. Electric Utility
Top Touchtone-only System
Top Municipal Utility
Tops in Aesthetics
Top U.S. Gas-only Utility
"Balanced" Companies: Top Quartile in Functionality, Usability and Aesthetics
Tops in Functionality
Top Electric Cooperative
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