2020 Energy Utility IVR Benchmark Report
of 100 U.S. and Canadian Energy IVRs

Alabama Power

Alectra Utilities

Ameren Illinois

Ameren Missouri

Appalachian Power

Austin Energy

Avista Utilities

Black Hills Energy

Cascade Natural Gas

Central Hudson

Central Maine Power

Chesapeake Utilities

Citizens Energy Group

CLECO

Columbia Gas (PA)

ComEd

ConEdison

Connexus Energy

Consumers Energy

CoServ

CPS Energy

Dayton Power & Light

Dominion (SC)

DTE

Duquesne Light

El Paso Electric Company

Emera Maine

Enbridge Union Gas

Entergy

EPB

EPCOR

Evergy

Eversource (Eastern MA)

Eversource (NH)

Florida Public Utilities

Georgia Power

Great Plains Natural Gas

Green Mountain Power

GreyStone Power

GRU

Hawaiian Electric Company

Hydro One

Hydro Ottawa

Idaho Power

Intermountain Gas Company

IPL

Jackson EMC

JEA

Kentucky Utilities & ODP

KUB

Lansing Board of Water & Light

LCEC

LG&E

London Hydro 

Manitoba Hydro

MidAmerican Energy

Minnesota Power

Montana-Dakota Utilities

NB Power

NES (Nashville Electric Service)

New Mexico Gas Company

Newfoundland Power

Nicor Gas

North Indiana Public Service Co.

Northwest Natural

NorthWestern Energy

Nova Scotia Power

NV Energy - North

NV Energy - South

NYSEG

OG&E

Orange & Rockland Utilities

Ozarks Electric Cooperative

Pacific Gas & Electric Company

PacifiCorp

Peoples (Natural Gas)

Philadelphia Gas Works

PNM

Portland General Electric

PPL Electric Utilities

Puget Sound Energy

Rappahannock Electric Coop

Rochester Gas & Electric

Saskatoon Light & Power

SaskPower

SDG&E

Seattle City Light

SMECO

SMUD

SoCalGas

Southern California Edison

Southwest Gas

Tacoma Public Utilities

Tampa Electric & Peoples Gas

Toronto Hydro

Tucson Electric Power

UGI Utilities

Unitil

We Energies

Xcel Energy

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