2020 Energy Utility IVR Benchmark Report & Consultation
16th Annual Energy Utility IVR Benchmark Report
100 fully evaluated and rated IVRs,
plus a customized follow-up one hour IVR consultation
you can get immediately*. See details below.
The 2020 Benchmark Report continues our long-standing tradition of research and analysis into energy utility automated phone systems.
The Report rates and ranks IVRs on the key customer-experience affecting categories of Functionality, Usability and Aesthetics.
Whether or not your company is in the Report, all Report buyers get detailed company and comparative results for 100 IVRs across the U.S. and Canada...
...and will receive a free, one-hour online consultation with IVR Doctors on their IVR, all for only $495.
*New in 2020, this “low hanging fruit” consultation with customized recommendations for improvement is now offered immediately upon ordering the Report and subject to scheduling on both sides. (In prior years, consultations were only offered after publication.)