2020 Energy Utility IVR Benchmark Report
              Gold Stethoscope Winners

Top Rated System - Overall

Top U.S. Electric Utility

Top "Press or Say" System

Tops in Usability

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Top Canadian Utility

Top Touchtone-only System

Tops in Aesthetics

Top U.S. Gas-only Utility

Top Municipal Utility

Top U.S. Combination Utility

Balanced Companies:

Top Quartile in Functionality, Usability and Aesthetics

Tops in Functionality

Top Electric Cooperative

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