2020 Energy Utility IVR Benchmark Report
Gold Stethoscope Winners
Top Rated System - Overall
Top U.S. Electric Utility
Top "Press or Say" System
Tops in Usability
Top Canadian Utility
Top Touchtone-only System
Tops in Aesthetics
Top U.S. Gas-only Utility
Top Municipal Utility
Top U.S. Combination Utility
Balanced Companies:
Top Quartile in Functionality, Usability and Aesthetics
Tops in Functionality
Top Electric Cooperative
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