2020 Energy Utility IVR Benchmark Report
Gold Stethoscope Winners
Top Rated System - Overall
Top U.S. Electric Utility
Top "Press or Say" System
Tops in Usability

Top Canadian Utility

Top Touchtone-only System
Tops in Aesthetics

Top U.S. Gas-only Utility

Top Municipal Utility

Top U.S. Combination Utility

Balanced Companies:
Top Quartile in Functionality, Usability and Aesthetics











Tops in Functionality
Top Electric Cooperative

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