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SOLUTIONS & RESULTS
Through IVR Workshops and
Improve call containment
Deliver less frustrated callers to reps
Reduce caller transit time in the IVR
Increase IVR satisfaction
Hands-on Zoom sessions that train your IVR team in best-in-class design principles and deliver recommendations for high-performing menus and call flows.
2023 Energy Utility
IVR Benchmark Report
is in production!
IVR Doctors is now working in association with the following:
Diagnostic customer testing of proposed menus and call flows, or of a live or pre-launch system, to examine the working elements of the system. All done online.
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