SOLUTIONS & RESULTS
Through IVR Workshops and
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Improve call containment
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Reduce costs
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Streamline operations
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Deliver less frustrated callers to reps
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Reduce caller transit time in the IVR
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Increase IVR satisfaction
Do what top performers do;
you're likely to get similar results
IVR Workshops
Hands-on sessions that train
your IVR team in best-in-class
design principles and deliver
recommendations for high- performing menus and call flows.
Live, in-person diagnostic customer
testing of proposed menus and
call flows, or of a live or pre-launch
system, to examine the working
elements of the system.
A discussion on
Emerging Technology Trends
and the
2019 Energy Utility IVR Benchmark Report.
Corporate Partner
