SOLUTIONS & RESULTS
Improve call containment
Deliver less frustrated callers to reps
Reduce caller transit time in the IVR
Increase IVR satisfaction
Do what top performers do;
you're likely to get similar results
Hands-on sessions that train
your IVR team in best-in-class
design principles and deliver
recommendations for high- performing menus and call flows.
Live, in-person diagnostic customer
testing of proposed menus and
call flows, or of a live or pre-launch
system, to examine the working
elements of the system.
A discussion on
Emerging Technology Trends
2019 Energy Utility IVR Benchmark Report.