As we all learn to deal with today’s world, IVR Doctors will now provide our full range of consultations online via Zoom (with no subscription required and with password protected sessions); or, in some cases, by teleconference.

 

Initially, these online consulting sessions will include:

  • Energy Utility IVR Benchmark Report consultations
    On June 30th, we will release our 16th annual Energy Utility IVR Benchmark Report, covering 100 IVRs.  For the first time, we are offering the opportunity for Report purchasers to receive their “low hanging fruit” consultation - with our recommendations for improvement of Functionality, Usability and Aesthetics - upfront, before publication.  (These sessions will be via Zoom or via teleconference, at the client’s preference.)

  • IVR Workshops
    Typically a full day or day-and-a-half in length, when conducted in person and on site, IVR Workshops will be transitioned to online sessions via Zoom.  We will offer customized, modular segments that best match the client's staff schedules.

The Workshop will be conducted over Zoom in 2-4 hour modules within the course of one week.  The total running time will be one hour for the standard pre-session kickoff (3-5 weeks before the Workshop itself), eight (8) total hours over two consecutive days and then a follow-up 60-90 minute “post Workshop” review of the final menus and call flows developed in the Workshop (within a week of the close of the Workshop).  

 

The schedule will be customized for each client, with the deliverable being the typical, complete 100+ page Workshop deck that documents the deconstruction and reconstruction of the menus and call flows, based on best-in-class design principles.  And there are no travel and expenses for IVR Doctors to attend in person!

We are presently working on developing technology for online IVR Usability Tests.  Initially, our view is that remote usability testing will afford clients some significant benefits:

  • Reduced costs: No need to pay for focus group facilities or hotel conference room space; no need for travel and expenses for IVR Doctors.

  • Increased recruiting scope: Given that the tests will be conducted via links to your customers’ homes or offices, we can recruit from the entire service territory, not just from within driving distance to the facility.

  • Safety and security for your staff and your customers: All sessions will be conducted via Zoom.

Stay tuned, and stay safe… IVR Doctors’ best is yet to come!