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Hosted by

Douglasville, GA

Dates TBD


ATL to Douglasville:  27 miles

Due to the ongoing coronavirus situation, the Master Class is to be rescheduled to early fall.

  • Learning from high-performing IVRs

  • Speech recognition


  • Proven menu design tips

  • Perspectives from call center experts


  • Networking with other IVR professionals

  • Getting feedback on your Main Menu (voluntary and optional)

  • A live IVR Usability Test

A day-and-a-half, including:

James Wright, Host

Vice President, Corporate Services

GreyStone Power

Planned Presenters:

Chris Bond


Usability Concepts, LLC

Christine Kozlosky


Ascent Group

Peter Brandt & Mark Camack


IVR Doctors

Full agenda under development

Regular Price

$995 includes 2 participants

per company

GMMSCA Member Special

$495 includes 2 participants

per company

Douglasville Area Hotels

Hampton Inn.jpg
Holiday Inn Express.jpg
Springhill Suites.jpg
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