2019 Energy Utility IVR Benchmark Report
of 100 U.S. and Canadian Energy Utilities
Alabama Power
Alectra (Brampton Hydro)
Alectra (Enersource Hydro)
Alectra (Horizon Utilities)
Ameren Illinois
Ameren Missouri
Appalachian Power
Austin Energy
Avista (USA)
Black Hills Energy
Cascade Natural Gas
Central Hudson
Central Maine Power
Chesapeake Utilities
Citizens Energy
CLECO
Columbia Gas (PA)
Connexus
Consumers Energy
CPS Energy
Dayton Power & Light
Dominion
DTE Energy
Duke Energy
Duquesne Light
El Paso Electric
Emera Maine
ENMAX
Entergy
EPB (TN)
EPCOR
Eversource
Florida Public Utilities
FPL
Georgia Power
Great Plains Natural Gas
Green Mountain Power
GRU
Gulf Power
Hawaiian Electric
Hydro One
Hydro Ottawa
Idaho Power
Indianapolis Power & Light
Intermountain Gas
JEA
Kentucky Utilities & ODP
KUB
Lansing Board of Water/Light
LCEC
LG&E
London Hydro
Manitoba Hydro
MidAmerican Energy
Montana-Dakota Utilities
Nashville Electric Service
NB Power
New Mexico Gas
Newfoundland Power
Nicor Gas
North Indiana Public Service
Northwest Natural
NorthWestern Energy
Nova Scotia Power
NV Energy - North
NV Energy - South
NYSEG
OG&E
Orange & Rockland Utilities
Pacific Pwr/Rocky Mountain
Peoples Natural Gas
PG&E
Philadelphia Gas Works
PNM
Portland General Electric
PPL Electric Utilities
PSNC Energy
Puget Sound Energy
Rappahannock Electric
Sask Power
Saskatoon L&P
SCE&G
SDG&E
Seattle City Light
SMECO
SMUD
SoCal Gas
Southern California Edison
Southern Company Gas
Southwest Gas
Tacoma Public Utilities
Tampa Elec/TECO Peoples Gas
Toronto Hydro
Tucson Electric
UGI Utilities
Union Gas
Unitil
Utilities Kingston
We Energies
Xcel Energy
CONTACT US if you do not see your utility listed, but would like to be compared to these companies.



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