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Special IVR Design Classes
for
Municipal and Co-op Utilities
IVR Doctors, now in partnership with Chartwell,
offer a quarterly, online
IVR Design Class for Munis and Co-ops.
The Design Class experience will bring existing or new members to your IVR team up to speed on key IVR success principles for on-going in-house IVR management and includes:
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Two two-hour online sessions
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A dive into best-in-class IVR structure and design principles, integrated with examples of top-performing peer utilities’ IVRs.
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A discussion of the “three pillars” of IVR menu construction: Functionality, Usability, & Aesthetics.
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An elaboration of the proven keys to menu success: having clear, concise, mutually exclusive, all inclusive menus in a stable and consistent system.
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A strategic look at the future of speech recognition and natural language in utility IVRs.
BONUS
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A free, custom, “low hanging fruit” consultation on your IVR.
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A free copy of the 19th edition, 2025 Energy Utility IVR Benchmark Report, when published (due out May, 2025)…a $495 value.
REGISTER NOW
Cost: $4,950 per company*, with no limit on the number attendees per company, Limited to: 5 companies per quarter (so it's first come, first served for each quarter’s Design Class). [*Compares to a deeper dive, custom, 8-hour IVR Workshop budget of $29,500.]
$4,950
Two Payment Options for Munis/Coops:
$5,000
Two Payment Options for Munis/Coops:
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