top of page
Special IVR Design Classes
for
Municipal and Co-op Utilities
IVR Doctors, now in partnership with Chartwell,
offer an online
IVR Design Class for Munis and Co-ops.
The Design Class experience will bring existing or new members to your IVR team up to speed on key IVR success principles for on-going in-house IVR management and includes:
-
March 19
-
Two two-hour online sessions: 11-1 Eastern/2-4 Eastern
-
A dive into best-in-class IVR structure and design principles, integrated with examples of top-performing peer utilities’ IVRs.
-
A discussion of the “three pillars” of IVR menu construction: Functionality, Usability, & Aesthetics.
-
An elaboration of the proven keys to menu success: having clear, concise, mutually exclusive, all inclusive menus in a stable and consistent system.
-
A strategic look at the future of speech recognition and natural language in utility IVRs.
BONUS
-
A free, custom, “low hanging fruit” consultation on your IVR.
-
A free copy of the 19th edition, 2025 Energy Utility IVR Benchmark Report, when published (due out May, 2025)…a $495 value.
REGISTER NOW for the March 19 Design Class
Cost: $4,950 per company,* with no limit on the number attendees per company, Limited to: 5 companies per class (so it's first come, first served for each Design Class). [*Compares to a deeper dive, custom Muni/Co-op, 8-hour
IVR Workshop budget of $29,500.]
$4,950
Two Payment Options for Munis/Coops:
$5,000
Two Payment Options for Munis/Coops:
bottom of page