
Join your peers and industry speakers in this COMPLIMENTARY clinic
to learn proven keys
to make your IVR work for
your callers and system managers.
The IVR job is hard; here’s help!
The Clinic looks at:
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Maximizing self-service call completion
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Ensuring NL/AI success
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Minimizing misdirected calls
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and more!
This is the perfect session:
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for new call center managers
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for new IVR team members
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as a Q4 refocus for seasoned IVR teams
You’ll learn:
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Design Dos and Donts
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How to take menu pressure off system bypass
and unnecessary zero-outs -
How to deal with under-performing applications
Industry Speakers
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Chris Bond, Principal, Usability Concepts, LLC (formerly a Portland General Electric usability consultant)
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Ryan Harris, Senior Manager, Enterprise Architecture, Hydro One Networks
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Wesley Higgins, Customer Experience Technology Manager, Alabama Power Company
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Bob Granito, President, IVP Research Labs
Full agenda under development