Join your peers and industry speakers in this COMPLIMENTARY clinic
to learn proven keys
to make your IVR work for
your callers and system managers.  

The IVR job is hard; here’s help!

 

The Clinic looks at:

• Maximizing self-service call completion

• Ensuring NL/AI success

• Minimizing misdirected calls

• and more!

This is the perfect session:

• for new call center managers

• for new IVR team members

• as a Q4 refocus for seasoned IVR teams

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You’ll learn:

• Design Dos and Donts

• How to take menu pressure off system bypass
  and unnecessary zero-outs

• How to deal with under-performing applications
   

Industry Speakers

• Chris Bond, Principal, Usability Concepts, LLC (formerly a Portland General Electric usability consultant)

•  Ryan Harris, Senior Manager, Enterprise Architecture, Hydro One Networks

•  Wesley Higgins, Customer Experience Technology Manager, Alabama Power Company​

• Bob Granito, President, IVP Research Labs