On occasion, we publish IVR related articles. Here are links to a few recent ones.
2020 - Lots learned despite COVID-19
What Are Today's Increased Call Volumes Telling You About Your IVR?
COVID-19 and IVR Messages
Hundreds, Even Thousands Times a Day, Your IVR is sending signals.
The Missing and Critical CX Link...
Are too Many of Your Callers Trying to Get to Reps?