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An in-depth look at high-performing IVR menu and call flow design

8-10 & 11-1 Pacific
 

11-1 & 2-4  Eastern

Join your peers to learn proven keys to make your IVR work for your callers and system managers.  


The IVR job is hard; here’s help!

This is the perfect session:

  • for new call center managers

  • for new IVR team members

  • as a refresher for seasoned IVR teams

You’ll learn:

  • Design Dos and Donts

  • How to take menu pressure off system bypass

  • How to deal with under-performing applications
     

Participation bonus:

  • Participation includes a subsequent 60-minute

       custom consult on your company’s IVR.   

  • Participants get a copy of the recent,

       18th Utility IVR Benchmark Report.

  • Session recording will be available (PW-protected, company-specific).

Peter Brandt & Mark Camack

Co-Founders

IVR Doctors

Full agenda under development

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