Solutions and Results: Delivering Strong ROI
Company A achieved historical self-service highs, with solid caller satisfaction, and estimate $430k+ in potential agent savings attributed solely to their menu changes.
Company B went from speech to “press or say,” after years of speech-only, and won a “President’s Award” in the process.
Over nine years, Company C’s stable menus assisted incremental improvement in self-service utilization / call containment, as additional options were added and existing applications took a solid footing.
Companies D1 and D2:
2007 menu consulting and subsequent implementation of new menus brought Company D2 performance in line with Company D1.
Company E reported $250,000 in telecom savings in the first 9 months after their cutover to “say or press.”
The results on this page were presented publicly.
The companies involved will be identified upon request.