Solutions and Results: Delivering Strong ROI
Company A:
Company A achieved historical self-service highs, with solid caller satisfaction, and estimate $430k+ in potential agent savings attributed solely to their menu changes.

Company B:
Company B went from speech to “press or say,” after years of speech-only, and won a “President’s Award” in the process.

Company C:
Over nine years, Company C’s stable menus assisted incremental improvement in self-service utilization / call containment, as additional options were added and existing applications took a solid footing.

Companies D1 and D2:
2007 menu consulting and subsequent implementation of new menus brought Company D2 performance in line with Company D1.

Company E:
Company E reported $250,000 in telecom savings in the first 9 months after their cutover to “say or press.”

The results on this page were presented publicly.
The companies involved will be identified upon request.