SOLUTIONS & RESULTS
  • Improve call containment

  • Reduce costs

  • Streamline operations

  • Deliver less frustrated callers to reps

  • Reduce caller transit time in the IVR

  • Increase IVR satisfaction

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Do what top performers do;

you're likely to get similar results

IVR Workshops
Hands-on Zoom sessions that train 
your IVR team in best-in-class design principles and deliver recommendations for high-performing menus and call flows.

Read more...

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IVR Usability Tests

Diagnostic customer testing of proposed menus and call flows, or of a live or pre-launch system, to examine the working elements of the system.  All done online.

Read more...

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2023 Energy Utility

IVR Benchmark Report

coming soon!

Purchase your 2021

copy now!  $295!

Report access then

delivered to your inbox.

IVR Doctors is now working in association with the following:

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and

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