SOLUTIONS & RESULTS
Improve call containment
Deliver less frustrated callers to reps
Reduce caller transit time in the IVR
Increase IVR satisfaction
Hands-on sessions that train
your IVR team in best-in-class
design principles and deliver
recommendations for high- performing menus and call flows.
Live, in-person diagnostic customer
testing of proposed menus and
call flows, or of a live or pre-launch
system, to examine the working
elements of the system.