2021 Energy Utility IVR Benchmark Report
of 100 U.S. and Canadian Energy IVRs
Alabama Power
Alectra Utilities
Austin Energy
Avista
Black Hills Energy
Cascade Natural Gas
Central Hudson
Central Maine Power
Chesapeake Utilities
Citizens Energy Group
CLECO
Columbia Gas (PA)
ComEd
ConEdison
Connexus
Consumers Energy
CoServ
CPS Energy
Dayton Pwr & Light (Now AES Ohio)
Dominion Energy (SC)
DTE
Duquesne Light
El Paso Electric
Enbridge Union Gas
Entergy
EPB
EPCOR
Evergy
Eversource (MA)
Eversource (NH)
Florida Public Utilities
Georgia Power
Great Plains Natural Gas
Green Mountain Power
GreyStone Power
GRU
Hawaiian Electric
Hydro One
Hydro Ottawa
Idaho Power
Intermountain Gas
IPL (Now AES Indiana)
Jackson EMC
JEA
Kentucky Utilities & ODP
KUB
Lansing Board of Water & Light
LCEC
LG&E
London Hydro
Manitoba Hydro
MidAmerican Energy
Minnesota Power
Montana-Dakota Utilities
Nashville Electric Service
NB Power
New Mexico Gas
Newfoundland Power
Nicor Gas
North Indiana Public Service Co.
Northwest Natural
NorthWestern Energy
Nova Scotia Power
NV Energy - North
NV Energy - South
NYSEG
OG&E
Oklahoma Natural Gas
Orange & Rockland Utilities
Ozarks Electric Cooperative
Pacific Gas & Electric
PacifiCorp (Pacific Pwr / Rocky Mtn Pwr)
Peoples Natural Gas
Philadelphia Gas Works
Piedmont Natural Gas
PNM
Puget Sound Energy
Rappahannock Electric Coop
Rochester Gas & Electric
Saskatoon L&P
SaskPower
SDG&E
Seattle City Light
SMECO
SMUD
SoCalGas
Southern California Edison
Southwest Gas
Tacoma Public Utilities
Tampa Elec & Peoples Gas
Texas Gas Service
Toronto Hydro
Tucson Electric
UGI Utilities
Unitil
Versant Power
We Energies
Wisconsin Public Service
Xcel Energy