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2025 Energy Utility IVR Benchmark Report
Gold Stethoscope Category Winners
Top Rated IVR System - Overall
Top U.S. Electric-only Utility
Top "Press or Say" Utility
Tops in Usability
Tops in Aesthetics
Top Municipal Utility
Top Electric Cooperative
Top Touchtone-only system
Tops in Functionality
Top U.S. Combination Utility
Top Canadian Utility
Top U.S. Gas-only Utility
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Two Report Payment Options.
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