top of page
2023 Energy Utility IVR Benchmark Report
Gold Stethoscope Winners
Top Rated System - Overall
Top U.S. Electric-only Utility
Top Touctone-only System
Tops in Aesthetics
Top Canadian Utility
Top "Press or Say" Utility
Tops in Usability
Top U.S. Gas-only Utility
Top Municipal Utility
Top U.S. Combination Utility
Tops in Functionality
Balanced Companies:
Top Quartile in Functionality, Usability and Aesthetics
Top Electric Cooperative
New for 2023: A $5,000 discount on any IVR Workshop or IVR Usability Test
that is completed within 12-months of your Benchmark Consultation
$995 for
IOUs
$495 for
Munis & Co-ops
bottom of page