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2023 Energy Utility IVR Benchmark Report
of 100 U.S. and Canadian Energy IVRs

AES Indiana

AES Ohio

Alabama Power

Alectra Utilities

Avista

Black Hills Energy

Cascade Natural Gas

Central Hudson

Central Maine Power

Chesapeake Utilities

Citizens Energy

CLECO

ComEd

ConEdison

Connexus

Consumers Energy

CoServ

CPS Energy

Dominion (SC)

DTE

Duquesne Light

El Paso Electric

Enbridge Union Gas

Entergy

EPB (TN)

EPCOR

Eversource (Eastern MA)

Eversource (NH)

Florida Public Utilities

Georgia Power

Great Plains Natural Gas

Green Mountain Power

GreyStone Power

GRU

Hawaiian Electric

Hydro One

Hydro Ottawa

Idaho Power

Intermountain Gas

Jackson EMC

JEA

Kansas Gas Service

Kentucky Utilities & ODP

KUB

Lansing Board of Water & Light

LCEC

LG&E

London Hydro 

Manitoba Hydro

MidAmerican Energy

Minnesota Power

Mississippi Power

Montana-Dakota Utilities

Nashville Electric Service

NB Power

New Mexico Gas

Newfoundland Power

Nicor Gas

NIPSCO

Northwest Natural

NorthWestern Energy

Nova Scotia Power

NV Energy - North

NV Energy - South

NYSEG

OG&E

Oklahoma Natural Gas

Ozarks Electric Cooperative

Pacific Gas & Electric

Pacific Pwr/Rocky Mountain Pwr

Peoples

Philadelphia Gas Works

Piedmont Natural Gas

PNM (DTMF)

PNM (Speech)

Puget Sound Energy

Rappahannock Electric

Rochester Gas & Electric

Saskatoon L&P

SaskPower

SDG&E

Seattle City Light

SMECO

SMUD

SoCalGas

Southern California Edison

Southwest Gas

Tacoma Public Utilities

Texas Gas Service

Toronto Hydro

Tucson Electric

UGI Utilities

United Illuminating    

Unitil

Versant Power

Washington Gas

We Energies

Wisconsin Public Service

Xcel Energy

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