2023 Energy Utility IVR Benchmark Report
of 100 U.S. and Canadian Energy IVRs
AES Indiana
AES Ohio
Alabama Power
Alectra Utilities
Avista Utilities
Black Hills Energy
Cascade Natural Gas
Central Hudson
Central Maine Power
Chesapeake / Sandpiper / Elkton Gas
Citizens Energy Group
CLECO
ComEd
ConEdison
Connexus Energy
Consumers Energy
CoServ
CPS Energy
Dominion Energy South Carolina
DTE
Duquesne Light
El Paso Electric Company
Enbridge Gas
Entergy
EPB
EPCOR
Eversource (MA)
Eversource (NH)
Florida Public Util. & Peninsula Pipeline
Georgia Power
Great Plains Natural Gas
Green Mountain Power
GreyStone Power
GRU
Hawaiian Electric Company
Hydro One
Hydro Ottawa
Idaho Power
Intermountain Gas
Jackson EMC
JEA
Kansas Gas Service
Kentucky Utilities & ODP
KUB
Lansing Board of Water & Light
LCEC
LG&E
London Hydro
Manitoba Hydro
MidAmerican Energy
Minnesota Energy Resources
Minnesota Power
Mississippi Power
Montana-Dakota Utilities
Nashville Electric Service
NB Power
New Mexico Gas Company
Newfoundland Power
Nicor Gas
NIPSCO
Northwest Natural
NorthWestern Energy
Nova Scotia Power
NV Energy - North
NV Energy - South
NYSEG
OG&E
Oklahoma Natural Gas
Ozarks Electric Cooperative
Pacific Gas & Electric
PacifiCorp (Pacific Pwr/Rocky Mtn Pwr)
Peoples
Philadelphia Gas Works
Piedmont Natural Gas
PNM (Speech modality)
PNM (Touchtone modality)
Puget Sound Energy
Rappahannock Electric Coop
Rochester Gas & Electric
Saskatoon Light & Power
SaskPower
SDG&E
Seattle City Light
SMECO
SMUD
SoCalGas
Southern California Edison
Southwest Gas
Tacoma Public Utilities
Texas Gas Service
Toronto Hydro
Tucson Electric Power
UGI Utilities
United Illuminating
Unitil
Versant Power
Washington Gas
We Energies
Wisconsin Public Service
Xcel Energy
New for 2023: A $5,000 discount on any IVR Workshop or IVR Usability Test
that is completed within 12-months of your Benchmark Consultation
$995 for
IOUs
$495 for
Munis & Co-ops
IVR Workshops | "Wizard of Oz" Usability Tests | Live System Usability Tests
Move-to-Speech Workshops | Emerging Technologies IVR Workshops
