2023 Energy Utility IVR Benchmark Report
of 100 U.S. and Canadian Energy IVRs
AES Indiana
AES Ohio
Alabama Power
Alectra Utilities
Avista
Black Hills Energy
Cascade Natural Gas
Central Hudson
Central Maine Power
Chesapeake Utilities
Citizens Energy
CLECO
ComEd
ConEdison
Connexus
Consumers Energy
CoServ
CPS Energy
Dominion (SC)
DTE
Duquesne Light
El Paso Electric
Enbridge Union Gas
Entergy
EPB (TN)
EPCOR
Eversource (Eastern MA)
Eversource (NH)
Florida Public Utilities
Georgia Power
Great Plains Natural Gas
Green Mountain Power
GreyStone Power
GRU
Hawaiian Electric
Hydro One
Hydro Ottawa
Idaho Power
Intermountain Gas
Jackson EMC
JEA
Kansas Gas Service
Kentucky Utilities & ODP
KUB
Lansing Board of Water & Light
LCEC
LG&E
London Hydro
Manitoba Hydro
MidAmerican Energy
Minnesota Power
Mississippi Power
Montana-Dakota Utilities
Nashville Electric Service
NB Power
New Mexico Gas
Newfoundland Power
Nicor Gas
NIPSCO
Northwest Natural
NorthWestern Energy
Nova Scotia Power
NV Energy - North
NV Energy - South
NYSEG
OG&E
Oklahoma Natural Gas
Ozarks Electric Cooperative
Pacific Gas & Electric
Pacific Pwr/Rocky Mountain Pwr
Peoples
Philadelphia Gas Works
Piedmont Natural Gas
PNM (DTMF)
PNM (Speech)
Puget Sound Energy
Rappahannock Electric
Rochester Gas & Electric
Saskatoon L&P
SaskPower
SDG&E
Seattle City Light
SMECO
SMUD
SoCalGas
Southern California Edison
Southwest Gas
Tacoma Public Utilities
Texas Gas Service
Toronto Hydro
Tucson Electric
UGI Utilities
United Illuminating
Unitil
Versant Power
Washington Gas
We Energies
Wisconsin Public Service
Xcel Energy
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