2025 Energy Utility IVR Benchmark Report & Consultation
100 fully evaluated and rated IVRs, plus a custom
IVR improvement consultation and
Q&A on IVR-related topics with your team.
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The 2025 Benchmark Report, our 19h edition and in partnership with Chartwell, continues our long-standing tradition of research and analysis into energy utility automated phone systems.
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The Report rates and ranks IVRs on the key customer-experience and system optimization-affecting categories of Functionality, Usability and Aesthetics.
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Whether or not your company is in the Report, all Report buyers get detailed company and comparative results for 100 IVRs across the U.S. and Canada...
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...and will receive a 90-minute online custom consultation with IVR Doctors on their IVR. $995 for IOUs and $495 for Munis and Co-ops.
You will immediately receive a link to the Report upon
PayPal payment of invoice request.
Report buyers’ 90-minute customized consultation includes
specific recommendations for IVR improvement, detailed
exploration of applications to increase system optimization
and cash flow, and access to call center leaders.
IOUs
$995 USD
2 payment options:
Debit or Credit Card
Munis & Co-ops
$495 USD
2 payment options:
Debit or Credit Card