2025 Energy Utility IVR Benchmark Report
of 100 U.S. and Canadian Energy IVRs
AES Indiana
AES Ohio
Alabama Power
Alectra Utilities
Avista
Berkeley Electric Cooperative
Black Hills Energy
Bluebonnet Electric Cooperative
Carroll EMC
Central Georgia EMC
Cascade Natural Gas
Central Hudson
Central Maine Power
Central Virginia Electric Cooperative
Chesapeake Utilities
Citizens Energy Group
CLECO
Columbia Gas (PA)
ComEd
ConEdison
Connexus Energy
Consumers Energy
CoServ
CPS Energy
Dominion Energy (SC)
DTE
Duquesne Light
El Paso Electric Company
Enbridge Gas
Entergy
EPB
EPCOR
Florida Public Utilities
Georgia Power
Grant County PUD
Great Plains Natural Gas
Green Mountain Power
GreyStone Power
GRU
Hawaiian Electric Company
Hydro One
Hydro Ottawa
Idaho Power
Intermountain Gas
Jackson EMC
JEA
Kansas Gas Service
Kentucky Utilities & ODP
KUB
Lansing Board of Water & Light
Laurens Electric Cooperative
LCEC
LG&E
Liberty Utilities
London Hydro
Manitoba Hydro
MidAmerican Energy
Minnesota Power
Mississippi Power
Montana-Dakota Utilities
Nashville Electric Service
NB Power
New Mexico Gas Company
Newfoundland Power
North Georgia EMC
Northwest Natural
NorthWestern Energy
Nova Scotia Power
NV Energy - North
NV Energy - South
NYSEG
OG&E
Oklahoma Natural Gas
Ozarks Electric Cooperative
PacifiCorp (Pacific Pwr / Rocky Mtn Pwr)
Peoples
Philadelphia Gas Works
Piedmont Natural Gas
PNM
Puget Sound Energy
Rappahannock Electric Cooperative
Rochester Gas & Electric
Saskatoon Light & Power
SaskPower
SDG&E
Seattle City Light & Seattle Public Utilities
SMECO
SMUD
Snapping Shoals EMC
SoCalGas
Southern California Edison
Southwest Gas
Tacoma Public Utilities
Tampa Elec & Peoples Gas
Texas Gas Service
Toronto Hydro
UGI Utilities
UI (United Illuminating)
Unitil
Versant Power
Washington Gas
Xcel Energy
